Privacy Policy

1. Introduction

aman88 ("Company", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our online gaming platform, website, mobile applications, and related services (collectively, the "Platform"). This Privacy Policy applies to all users ("you", "your", or "Player") who access or interact with the Platform, regardless of registration status.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform and contact us to close your account.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and other policies, the terms of this Privacy Policy shall prevail with respect to data protection matters.

2. Data Controller

aman88 is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable Indonesian data protection laws. For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact us at [email protected].

3. Information We Collect

We collect various types of information to provide, maintain, improve, and personalize our services. The categories of personal information we collect include:

3.1 Information You Provide Directly

When you register an account with aman88, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP number or passport number), copies of identification documents (KTP, passport, driver's license).
• Contact Information: Residential address, email address, mobile phone number, preferred communication method.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account details), payment method ownership verification documents, transaction history, deposit and withdrawal records.
• Account Credentials: Username, password, security questions and answers, two-factor authentication settings.
• Verification Documents: Proof of identity (KTP, passport), proof of address (utility bills, bank statements), proof of payment method ownership (bank statements, screenshots), selfie photos holding identification documents.

3.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), mobile network information.
• Connection Information: IP address, internet service provider (ISP), geographic location (country, city), time zone settings, connection timestamps.
• Usage Data: Pages visited, features accessed, games played, bet amounts and outcomes, session duration, click patterns, navigation paths, referral sources, search queries.
• Cookie Data: Cookie identifiers, preferences, authentication tokens, session data. See Section 8 for detailed information about cookies.
• Communication Records: Customer support chat transcripts, email correspondence, phone call recordings (with notice and consent), feedback submissions, survey responses.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations, payment verification results, fraud detection alerts from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: Age verification results, address verification results, identity fraud checks, sanctions screening results.
• Game Providers: Game session data, bet details, game outcomes, bonus activations.
• Marketing Partners: Referral source information, affiliate tracking data (only if you arrive via an affiliate link).

4. How We Use Your Information

aman88 uses your personal information for the following purposes, all of which are necessary to provide our services, comply with legal obligations, and protect legitimate business interests:

4.1 Service Provision and Account Management

• Creating, maintaining, and managing your player account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to games, sports betting markets, live dealer tables, and togel lottery draws.
• Recording and settling bets, calculating winnings, and updating account balances.
• Administering bonuses, promotions, loyalty programs, and rewards.
• Responding to customer support inquiries and resolving disputes.

4.2 Legal and Regulatory Compliance

• Verifying your identity, age (21+ requirement), and address (KYC compliance).
• Preventing underage gambling and ensuring eligibility to use our services.
• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities.
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• Responding to legal requests from courts, regulators, and law enforcement agencies.
• Maintaining records required by gambling regulations and tax authorities.

4.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access, or terms violations.
• Detecting and preventing multiple account creation, bonus abuse, and collusion.
• Protecting the Platform from cyber attacks, hacking attempts, and security vulnerabilities.
• Investigating complaints, disputes, and allegations of rule violations.

4.4 Responsible Gaming

• Implementing and enforcing deposit limits, loss limits, and session time limits.
• Processing self-exclusion requests and preventing access during exclusion periods.
• Identifying players who may be at risk of developing gambling problems.
• Providing information and resources about responsible gaming practices.

4.5 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (only with your consent, which you may withdraw at any time).
• Personalizing content, recommendations, and offers based on your gaming preferences and activity.
• Conducting market research, surveys, and customer satisfaction studies.
• Improving our services, developing new features, and enhancing user experience.

4.6 Analytics and Business Operations

• Analyzing usage patterns, player behavior, and Platform performance.
• Generating reports for internal business purposes and strategic planning.
• Testing new features, conducting A/B tests, and optimizing Platform functionality.
• Training customer support staff and improving service quality.

5. Legal Basis for Processing

Under Indonesian data protection principles, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions) and provide the services you requested.
• Legal Obligations: Processing is required to comply with legal obligations, including KYC, AML, age verification, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, customer support, and Platform improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Disclosure

aman88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

6.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) process deposits and withdrawals.
• Game Providers: Software providers supply casino games, slots, live dealer tables, and sports betting data.
• Identity Verification Services: Third-party KYC providers verify your identity, age, and address.
• Cloud Hosting Providers: Secure servers store and process Platform data.
• Customer Support Tools: Helpdesk platforms manage support tickets and live chat communications.
• Analytics Providers: Analytics tools help us understand Platform usage and improve user experience.

All service providers are contractually obligated to protect your personal information, use it only for specified purposes, and comply with applicable data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulators, courts, and law enforcement when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Investigate or prevent illegal activity, fraud, or violations of our Terms and Conditions.
• Protect the rights, property, or safety of aman88, our users, or the public.
• Respond to national security or public safety requirements.

6.3 Business Transfers

If aman88 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different Privacy Policy.

7. Data Security

aman88 implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS encryption protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their duties. All personnel are bound by confidentiality obligations.
• Secure Infrastructure: Our Platform is hosted on secure cloud infrastructure with firewalls, intrusion detection systems, and regular security audits.
• Password Protection: Account passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Regular Updates: We continuously update our security measures to address emerging threats and vulnerabilities.

Despite our best efforts, no data transmission or storage system is 100% secure. If you believe your account has been compromised, you must immediately contact our customer support team and change your password.

8. Cookies and Tracking Technologies

aman88 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

Types of Cookies We Use:

• Essential Cookies: Required for Platform functionality, including login authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with the Platform and identify areas for improvement.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your activity to deliver personalized advertisements and measure campaign effectiveness (used only with your consent).

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect Platform functionality and prevent you from accessing certain features.

9. Data Retention

aman88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account plus seven (7) years after account closure to comply with financial regulations and tax obligations.
• Transaction Records: Retained for seven (7) years after the transaction date as required by Indonesian financial regulations.
• KYC Documents: Retained for seven (7) years after account closure to comply with AML regulations.
• Marketing Consent Records: Retained for three (3) years after consent is withdrawn.
• Customer Support Records: Retained for three (3) years after the last interaction.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

10. Your Privacy Rights

Subject to applicable Indonesian law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements.
• Right to Restrict Processing: Request limitation of how we use your personal information in certain circumstances.
• Right to Data Portability: Request transfer of your personal information to another service provider in a machine-readable format.
• Right to Object: Object to processing of your personal information for marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent for marketing communications or other optional processing activities at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty (30) days. Please note that certain rights may be subject to limitations under Indonesian law, and we may require identity verification before processing your request.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers operate. We ensure that all international data transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information, including contractual commitments and security measures equivalent to those described in this Privacy Policy.

12. Children's Privacy

The Platform is intended exclusively for adults aged 21 years or older. aman88 does not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to aman88 should contact us immediately at [email protected].

13. Changes to This Privacy Policy

aman88 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email or by posting a prominent notice on the Platform at least thirty (30) days before the changes take effect. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact us at:

Email: [email protected]

Subject Line: Privacy Policy Inquiry

Our customer support team is available 24 hours a day, 7 days a week in Indonesian and English to assist you with any privacy-related matters. We are committed to resolving your concerns promptly and transparently.